How can we help you?

1. Sign in and open My Onboarding.
2. Complete your business information and check your document checklist.
3. Upload the required business documents for review.
4. Follow the Meta connection instructions and your assigned team's next steps.

Your checklist shows what is still needed before your account can go live.

Once your team has created your WATI account and issued access, open My Onboarding to view the handover. Follow the secure access instructions, sign in using the provided login URL, and change your temporary password.

If your temporary access has expired or has already been revealed, contact your assigned team for help. Never share your password in a support message.

Open Subscriptions, choose your preferred plan and review the agreement and payment details before confirming. Check the displayed effective date for upgrades or scheduled downgrades.

You do not need to resubmit existing business information and documents just to change your plan. Contact support if the page asks you to repeat these steps.

Select Forgot password on the sign-in page, enter your account email address and follow the reset instructions. Check your spam folder if the email does not arrive. Contact support if you no longer have access to that email address.

A return from checkout does not always mean the payment has been confirmed. Check your payment status in the portal. If it remains pending after a successful transaction, contact support with your payment reference and transaction date before attempting another payment.

Do not send card details, passwords or one-time codes.

Send support your domain name, the affected email address or website URL, and the error you see. Let us know when the issue started and whether it affects one person or your whole team.

Do not include mailbox passwords. Our team will guide you through any configuration checks.

Describe the page or CRM feature you need help with, what you expected to happen, and what actually happened. Include steps to reproduce the issue and a screenshot with personal information removed, if useful.

Sign in to the portal and open Messages to contact your assigned team. Keep requests about your onboarding in the same conversation so the team can follow the history.